Tech Notes are missing

bwestlakebwestlake Junior MemberPosts: 82

I was on the new AMX site looking for a Tech Note and couldn't figure out how to find them. Tech support told me that they aren't available yet. This is one of those little annoying things that drive people away. Even a link to the old notes would be better than nothing.

Comments

  • Harman_ChrisHarman_Chris Harman Professional University Posts: 249

    I certainly understand how frustrating this can be, but may be able to help. Is there a particular note you are looking for? We may be able to still get you the info even if it is not on a public facing site currently.

  • zack.boydzack.boyd Smacks Keyboard Repeatedly Posts: 79

    Hey Chris -

    Timeline for technotes and other similar documents to come back online?

    Thanks

  • Harman_ChrisHarman_Chris Harman Professional University Posts: 249

    I do not have a timeline for this. In speaking with the stakeholders, there are multiple ideas being circulated. Technical support is the owner of the content and will need to work with the web team to achieve a public facing solution. My suggestion is to lean on TechSupport and their leadership to elevate the need of the community.

    People within the organization who are not Netlinx programmers likely undervalue this resource and see it as old/dated material that would have questionable value in our updated website world. However, most within the programmer community look there first to solve problems for quirky items within our ecosystem because historically these have been the way of formally sharing tribal knowledge.

  • zack.boydzack.boyd Smacks Keyboard Repeatedly Posts: 79

    Understood.

    If even a temporary solution, other mfgs have just generic ftps that work with user accouts. IE my AMX.com password could also allow me access to a tech ftp.

  • bwestlakebwestlake Junior Member Posts: 82

    There isn't a particular Tech Note I'm looking for at this time. It's just a resource I like to browse when I have a question. I appreciate the reply.

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