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date_time.svg not updating

aWESome4618aWESome4618 Posts: 3
in Inspired Signage - Digital Signage
Anyone else have any clients complaining that the date_time.svg file doesn't update, causing them to have to do a hard reboot of the player?
Had to go on numerous out-of-town service calls for this very reason and still no resolve.

Comments

  • champchamp Posts: 261
    Maybe this is your issue
    Occasionally an HMP does not update the date to the current day, until it is rebooted.

    This is a problem affecting older versions of some date/time templates. To remedy, open the template in a text editor such as Notepad++ and replace the line of code: timer=createTimer( days-now, days ); with timer=createTimer( 60*1000, 60*1000 );
  • kennethkkennethk Posts: 86
    I can confirm this.

    Related to the new software/firmware, my client had to open project (created with older version of xpress software), replace date_time with the "new" date_time (from the new software template folder) and then it started update the date again as expected!

    Hope this helps!

    Kenneth


    Kenneth K
  • aWESome4618aWESome4618 Posts: 3
    kennethk wrote: »
    I can confirm this.

    Related to the new software/firmware, my client had to open project (created with older version of xpress software), replace date_time with the "new" date_time (from the new software template folder) and then it started update the date again as expected!

    Hope this helps!

    Kenneth


    Kenneth K

    so you're saying, make sure the software is updated, once updated, replace the date_time.svg in the project with the date_time.svg from the template folder?
  • aWESome4618aWESome4618 Posts: 3
    champ wrote: »
    Maybe this is your issue

    opened in notepad and did not find this line. not saying this isn't the issue, just didn't find that particular line of code.
  • kennethkkennethk Posts: 86
    aWESome4618 wrote: »
    so you're saying, make sure the software is updated, once updated, replace the date_time.svg in the project with the date_time.svg from the template folder?

    Thats what i tried to say :)

    Looks like its been some kind of change...

    Dont know what happend but this helped my customer.


    Kenneth K
  • kennethkkennethk Posts: 86
    Oh...

    And remember latest Bootloader and firmware (all on amx.com) for the player itself.


    Kenneth K
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