This bubbles and goo is the lamination between the display and the glass. This can't be fixed in the field, but could be repaired by Harman by display replacement
Thank you for your response. How do i initiate this?
Start here to initiate a repair request:https://www.amx.com/en-US/support/rma
We have the same problem with some of our MXT-700s and MXT1000s.
Is there a charge for this repair?
@Lexi - there are too many variables here to be able to tell if there is a repair fee. You are encouraged to initiate the request and then inquire about the fee or call in and speak to the RMA team to learn more. Repair falls outside of my area of expertise and each case seems to be unique.