AMX Digital Media Enclosure - DGX3200-ENC Help!
Hello. I'm doing some work for a client I picked up recently. Cox got involved and made a few changes that screwed up there network. The place has been shut down since covid started. Owners have no info or know anything about the hardware. They bought the place a few month's ago. The person that did the installation or knew anything from the previous owner passed away. Of course nothing is documented. It's a big mess of network cables in the rack. My nephew starting pulling cables before I found out of the Audio/Video stuff they had connected. Big mistake. No one knows the passwords to the cisco switches. I'm sure it had multiple vlan's configured but without access no way to find out. I replaced the network switches with new ones.
fast forward to finding out that nothing is working...
Uhhh. I then started to figured things out. I got the AMX DGX3200 online by getting the IP address from the front panel. Then I the (2) tablets should be on the same network and got those working. The AMX system was now working but they couldn't control the volume. I ask an audio guy for help and we found the computer with the software for the Harman DCi8. He did a few things and we put them in the same subnet which got it online. Good news right!
So here is where i'm stuck at.
DJ is saying that 3 projectors kept cutting out and not catching a signal. He also said the 2 tv's also had the issues.
How complicated is it to figured this out? Are there any pro's locally that I can reach to? Right now I have a family that now requires 24/7 care and I just dont have the time or stress to deal with this. I want to make it right. Any advice is appreciated and i'm willing to paypal whoever can assist me with getting this fixed.