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USB LAN / R4 Connection Problem

BigsquatchBigsquatch Junior MemberPosts: 216
I'm having serious problems getting connected to R4 remotes. Here's what happens:

First time or two that I connect via USB and upload from TPD4, no problem!

After my first two freebies when I connect the R4 to USB I get the little LAN icon in my task bar and it does the 'Acquiring network address' animation and eventually times out and shows the 'Limited or no connectivity' message and I have no access to the R4 through TPD4 or NS.

I spent 45 minutes once plugging and unplugging the R4 before it eventually showed up in TPD4!

Has anyone else experienced this problem and if so how did you fix it?

AMX says it's probably my computers USB drivers causing the issue but I don't find any newer drivers for my Gateway laptop.

Comments

  • wengerpwengerp Junior Member Posts: 29
    I had a lot of troubles to connect to the R4 with the USB LAN driver as well. You may want to check the following points (alltough this points are not specific to your problem; however they may help others as well):

    - use the newest firmware for the R4 (including ZigBee)
    - switch off the windows firewall or add a rule for the AMX software (there's a tech note that describes the necessary steps)
    - make sure to install the USB LAN driver prior to plug in the R4 for the first time.
    - to connect to the R4 you must set up T4 Design or NS2 to use a virtual connection to the NetLinx Master
    - When set up your R4 to use USB instead of Mesh you must reboot the R4 before you can connect to it.

    Patrick
  • Bigsquatch-

    If you haven't already updated to the AMX USBLAN driver v 2.3.3.6, you should go ahead and do so. As well as installing an updated driver, it also uninstalls previous version(s) of the USBLAN driver.

    The tips in the post above are valid and you should follow them. I would also add that you should set the Sleep Timeout to zero (or the Display Timeout if you have "Sleep on Display Timeout" enabled). This setting can be found in Setup under "Remote and Display Settings".
  • funkyskierfunkyskier Junior Member Posts: 48
    USB LAN Stinks!!!

    Ive never been able to get it to work. I spent plenty of time with tech support and we eventually gave up. One of my co-workers has the exact same problem you are desribing. Another one of my co-workers is using Vista and it works flawlessly. Go figure!!!
  • viningvining X Member Posts: 4,368
    I don't recall having any trouble connecting to the R4s or the gateway but finding the repeaters and ugrading their frimware was a trip!

    If you get to that point this thread may help.
    http://amxforums.com/showthread.php?t=3216&highlight=zigbee+repeater
  • DHawthorneDHawthorne Old Timer Posts: 4,584
    All USB ports are not created equal ... driver and version spec notwithstanding. I recently had to connect a USB keyboard and mouse, to multiple PC's and bought a USB KVM switch for the purpose. It was rated USB 2.0, and the keyboard/mouse combo worked fine plugged directly into the computer. They didn't when plugged into the KVM. Here I was, thinking all USB was pretty generic, so I called the manufacturer, who gave me a list of compatible keyboards and mice (!). I had to switch the customer's fancy Logitech Bluetooth for a Microsoft ... and though that worked, it only worked as a generic mouse/keyboard and lost all the special feature. I'm still annoyed over it.
  • BigsquatchBigsquatch Junior Member Posts: 216
    Thanks for all of the tips. (I tried all of those things before I made my original post.) I've been through all of the zigbee and R4 firmware update business. (Updated both the zigbee module and the zigbee gateway firmware and the R4 and the 2.3.3.6 USB LAN etc.)

    Like I said I have connected successfully to R4's so I know all about setting up virtual netlinx master. I have set the timeout to 0 and even found that keeping it the charger when connecting as recommended doesn't help me.

    I'm going to try to find updated USB drivers for my laptop even though I ran a driver updating utility from Gateway and it said the laptop was up to date.

    If I solve the problem I will post the fix even though it looks like no one else has this issue.
  • TrikinCurtTrikinCurt Junior Member Posts: 158
    I had that exact issue until I download the USB driver from the AMX site. It hasn't happened since. In the world of Zigbee and USB magic, your mileage may vary.
  • roognationroognation Junior Member Posts: 138
    R-4 USB LAN and Lameness

    Slight bump.
    Wow, I forgot how terrible it is to connect a device to the USB LAN / Vitual AMX Master for downloading TP files. I just started out with an R-4 and found it to be finicky as all hell, just like the Modero panels (that's why I always use Ethernet to do everything). I am on a different laptop now, but the connection lameness persists. I would have hoped that AMX had fixed this USB LAN thing once and for all; and you all know what assumptions can do to you.

    I have followed all the reboot and firmware procedures etc as noted above, to no avail. Yes, I do randomly get connections to the R-4 via virtual AMX master, but there is no repeating it. Fiddling with this has wasted quite a bit of time.

    If anyone (hello AMX?) figures out a step-by-step procedure to ensure a connection of a Modero/R-4 to the virtual master, and posts it here, they would have 7 years of good luck. Unless of course they forgot to forward this information to 11 of their bestest friends.

    Oh yeah, if you need to actually get the latest USB LAN Driver, don't bother looking in the right places, it's over here in this download location [Application Files/Netlinx Design Tools]:
    http://amx.com/techcenter/applications.asp?Category=NetLinx%20Design%20Tools

    And the latest version is 2.3.3.6

    thanks.
  • TworhythmsTworhythms Junior Member Posts: 51
    I also have had many problems connecting to my own R4. The only way I am able to connect is to open NS (Netlinx Studio) and choose virtual master. Once I do that I perform a Network refresh until I see my R4 come online. After that, I go back into TP4 and voila! there's my R4! If I don't do this, I never see my R4 in TP4. This may be a work around for those having difficulty connecting. Try it, it worked for me!
  • DHawthorneDHawthorne Old Timer Posts: 4,584
    I have found that the R-4 pretty consistently will appear if you enter the system page once connected to the virtual master with TPD4. Since I have been using the trick of setting it back to mesh just before a load, this works out pretty well.
  • BCalderwoodBCalderwood Junior Member Posts: 35
    R4

    In TP4 2.9, I can't even get an R4 online for the life of me. I have had nothing but crashing to desktop when I just try to connect to a virtual master. I've been through tech support, gave them all of my log files etc. etc. When I have connected successfully to the Vir. Mstr, the R4 will not connect. Tech support said something to the effect that the R4 gives up after 5 minutes of trying to connect so a reboot of the R4 is required. Seems to me that 2.9 needs a little more work which is why I'm stuck at 2.8 right now.
  • LLoganLLogan Junior Member Posts: 5
    R4 USB sucks

    I've done about a dozen of these guys. Sometimes the USB connection works, sometimes it doesn't. Sometimes I fight it for an hour and win. Today I'm about 8 hours into it and no love. I won't sell another one. I'm sure it's a 50/50 thing. Windows sucks.
    But this is the only USB device that I can't get to work on my laptop. Excuse my flame post, but this is just way too frustrating. I've got 6 of these turds that I have to make work.
  • glr-ftiglr-fti Junior Member Posts: 286
    Try unplugging the USB and uninstalling the USB LAN driver in Device Manager. Then reconnect and it will find a new device and reinstall the driver. I have fought the same battles as you are and this usually works for me these days on a Vista machine. I have also used a different USB port and that sometimes works as well.
  • LLoganLLogan Junior Member Posts: 5
    already tried that

    Thanks for your reply. I've tried everything that I've found on this forum and the tech notes section, multiple USB cables etc...
    I've gone all the way down to the registry when uninstalling. The USB does connect sometimes.
    Then whatever procedure I'm attempting will sometimes start, then hang. This ranges from a simple panel design load to my attempt to upgrade firmware.

    Today, I start trying different computers. I'm still upset about loosing a Saturday to this and getting nowhere. I've been an AMX dealer for 10 years or so, and I'm primarily a programmer, so I know most of the hoops that have to be jumped through. I'm also close enough to Microsoft to drive over there and stick my tongue out at them. Hmmm, that might make me feel better :)
  • VladaPUBVladaPUB as it is ! Posts: 138
    I also have problem connecting R4, but after changing USB port on PC, an again set Virtual Master as comm settings, it works fine !
  • cmacma Junior Member Posts: 94
    I have not had any issues with USB and R4s until this past week. Tried connecting to an R4 that I have connected to many times before with this same laptop and no joy. Looked at the driver in hardware manager and somehow it was at 1.0.0.0. I uninstalled everything, ran the setup program for the latest 2.3.3.6 and ran through the whole connection process and order and still doesn't work. I look back at my driver again and it still says 1.0.0.0.. Any ideas?

    Windows 7.. so far I have had really good luck with 7 and like I said I have connected to many R4s already on this computer.
  • truetrue Junior Member Posts: 307
    Change the network adapter order.

    Change the IP address on the adapter.

    Disable other adapters, even if they're not in use.

    Throw it against a wall a few times.

    Sometimes it's a total PITA to get this working.
  • the8thstthe8thst Junior Member Posts: 470
    Make sure NS and/or TPD4 have been added to Windows firewall exceptions list for both "public" and "private" networks.
  • IC-STL-JBIC-STL-JB Junior Member Posts: 21
    I know this is reviving an old thread, but it came up when I searched, so I thought I'd expand on the last post, which was exactly what was wrong with my computer & the R4, to help possibly save some poor soul like myself from pulling their hair out in frustration, when it really wasn't a big deal...

    I had just re-installed Windows 7 64 bit, which I've been using for well over a year or so, and I've connected to R4s fine. However, I was not able to after this reload. I searched the forums for similar issues (Windows 7 R4 USB, etc...), and after reading this, tried the firewall trick, which worked perfectly.

    Go to Control Panel->System and Security->Windows Firewall->Advanced Settings (in left window). Click on "Inbound Rules" in the left panel. Scroll down to find all instances of "Netlinx Studio Application" and "TPDesign4 3.1". Double-click or right-click->properties to change all instances to "Allow the connection". Some of my instances were set to allow, some were not. When all were set to allow connections, the R4 showed up perfect.
  • Jim-HJim-H Junior Member Posts: 4
    IC-STL-JB wrote: »
    I know this is reviving an old thread, but it came up when I searched, so I thought I'd expand on the last post, which was exactly what was wrong with my computer & the R4, to help possibly save some poor soul like myself from pulling their hair out in frustration, when it really wasn't a big deal...


    I can't thank you enough for posting this. Been banging my head against the wall for 2 hours. Changed the settings in Windows Firewall and there shows up my R4.
  • arikarik Junior Member Posts: 1
    Windows 7 x64 installation

    I got the USB driver to install and work reliably when I installed the USB driver in Windows XP Service pack 3 Compatibility mode
  • IC-STL-JBIC-STL-JB Junior Member Posts: 21
    I too installed with XP SP3 compatibility mode, but still had the firewall issue. Just tossing it out there to help. Ironically, I just got a new laptop, had the same issue, forgot I made this post, searched here and found my own answer!! Geez... THAT is scatterbrained! At least I only spent a few minutes with it!!
  • viningvining X Member Posts: 4,368
    IC-STL-JB wrote: »
    forgot I made this post, searched here and found my own answer!! Geez... THAT is scatterbrained!
    I'll often post a solution to a problem I resolved outside the forums just so when it happens to me again there's a chance I'll do a search on the forums and find my own solution. I've tried leaving notes in my docs but that doesn't work for me. Otherwise I will repeat the entire troubleshooting process and as I get older I forget more and more the problems I've had and the solution I've found so the more bread crumbs i leave on the forum the better.
  • hectorfernandeshectorfernandes Junior Member Posts: 1
    You was the best option in m, if I solved the problem, usually the USB ports are also connected to programs that are being blocked by firewall, done that and decided on time, thank you.
    IC-STL-JB wrote: »
    I know this is reviving an old thread, but it came up when I searched, so I thought I'd expand on the last post, which was exactly what was wrong with my computer & the R4, to help possibly save some poor soul like myself from pulling their hair out in frustration, when it really wasn't a big deal...

    I had just re-installed Windows 7 64 bit, which I've been using for well over a year or so, and I've connected to R4s fine. However, I was not able to after this reload. I searched the forums for similar issues (Windows 7 R4 USB, etc...), and after reading this, tried the firewall trick, which worked perfectly.

    Go to Control Panel->System and Security->Windows Firewall->Advanced Settings (in left window). Click on "Inbound Rules" in the left panel. Scroll down to find all instances of "Netlinx Studio Application" and "TPDesign4 3.1". Double-click or right-click->properties to change all instances to "Allow the connection". Some of my instances were set to allow, some were not. When all were set to allow connections, the R4 showed up perfect.
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