Bluetooth broadcast intermittent
PaulTee
Posts: 1
Hi, I have two new eon one compact speakers which both work fine independently but when placed into broadcast mode, Bluetooth becomes intermittent with audio stuttering, speeding up , slowing down and stopping altogether. Sometimes it will work fine but mostly not. I’ve tried resetting units, reloading app, tried various different Apple devices with iOS 12 , 10 and 14 (in case iOS Bluetooth fault). I’m now thinking perhaps when updating speaker firmware an error occurred and wondering if I can re install ? I have tried everything else. I have noticed that when setting the host speaker, sometimes it’s front led changes from white to green and when done so, it works as it should. Mostly however, when pressing X to enable broadcast, the green led turns back to white. My thinking is the problem lies with data stream between speakers? Any ideas or help regarding how to reinstall firmware would be gratefully received. Thanks Paul ( firmware version 5.1.1 (200227)
Comments
Please try the latest firmware released on monday . You may have to uninstall and reinstall the APP
look for 5.1.4
could you solve your problem? the same thing is happening to me.
We're working on fixing the intermittent broadcast issue. For best results, please try to stream and control from separate devices.
Ok so now JBL has found the file on a remote server, and I have run an update on firmware.
But did not get much better. BT is as before with the master speaker disappearing from the connect app.
Is there no one else who has this problem?
If it is, then it indicates that there is a fault in the two I have.
This is happening to me with my EON ONE Compact speakers. Will try the different devices for streaming and controlling and see if that works. Hoping this is fixed soon...
UPDATE: ran two different devices and it mostly works, with a littler intermittent issue here and there. Talked to tech support and they said they did not know of this problem. Connected phone and tried to run app and stream and it was a nightmare with speeding up and skipping. @HARMAN_Brandon_Knudsen is there any fix for this? Running iPhone 11 on 14.6 and speakers are up to date on their firmware (maybe 5.2.5?)
@memde Are you running on separate devices? BT Broadcast is considerably more stable when streaming from one device, and controlling from another.
Hi, Can you explain to me how I would set that up say with an ipad and and iphone? I am not entirely sure what you mean by streaming from one device and controlling from another? Thanks
> Ok so now JBL has found the file on a remote server, and I have run an update on firmware.
> But did not get much better. BT is as before with the master speaker disappearing from the connect app.
>
> Is there no one else who has this problem?
> If it is, then it indicates that there is a fault in the two I have.
J'ai exactement le même problème.
Et je trouve aucune solution.
Une grosse déception pour moi ses enceintes.
Si quelqu'un a une solution je suis preneur.
Et que fais le service après vente Harman
Intermittent Bluetooth broadcast issues can often be resolved by checking for device compatibility or ensuring firmware is up-to-date. For a detailed guide on troubleshooting and optimizing performance, Visit this page for helpful insights.
Hi Paul, it seems you've already done thorough troubleshooting. The issue might indeed be related to the data stream or firmware. Check JBL's homepage for firmware reinstallation instructions or support tools. Alternatively, their customer support could provide steps to reset or reinstall firmware for version 5.1.1.
Hi Paul,
It sounds like you’ve done a thorough job troubleshooting the issue so far. The behavior you’re describing—audio stuttering, speeding up, slowing down, or stopping—when using broadcast mode could indeed indicate a problem with the data stream between the two speakers. Since both units work fine independently, this is likely an issue with either firmware, the Bluetooth connection, or the broadcast synchronization process.
Steps to Resolve the Issue:
Verify Speaker Firmware Updates:
It’s possible the firmware on one or both speakers didn’t install correctly. Check the manufacturer’s app to confirm both speakers are running the latest firmware.
If the firmware needs reinstallation or there’s no direct option in the app:
Check the official website of the speaker manufacturer for a firmware updater tool or instructions for a manual update. Some brands provide tools for Windows/Mac to reinstall firmware.
If not readily available, contact the manufacturer's support team for guidance on how to reset or reinstall the firmware.
Reset the Speakers Again (Factory Reset):
Perform a full factory reset on both speakers. This ensures any glitches caused during firmware installation or pairing are resolved.
Refer to the speaker manual for the specific factory reset process (usually involves holding down a combination of buttons).
Check Host Speaker Behavior:
You mentioned that the LED turning green on the host speaker sometimes correlates with correct operation. This suggests a synchronization issue between the two speakers.
When pressing the Broadcast (X) button, ensure the speakers are placed relatively close during pairing, as interference or range issues may prevent proper synchronization.
Troubleshoot Bluetooth Interference:
Reduce wireless interference: Other Bluetooth devices, Wi-Fi routers, or nearby electronics operating on the 2.4 GHz frequency may disrupt the audio stream. Try using the speakers in a different room or turning off nearby devices to see if it stabilizes.
Test on a single device: You’ve already tried multiple iOS devices—stick to one for now, ensuring it’s close to the host speaker during broadcast setup.
Contact Technical Support:
If none of the above solutions work, it’s likely a firmware issue or hardware fault. Contact the speaker’s technical support and explain the issue. Ask if a manual firmware reset or reinstallation is available. Mention the inconsistent LED behavior (white vs. green), as this could help identify the problem.
I hope this helps you get your EON One Compact speakers working properly in broadcast updated version mode. Good luck!
Best regards,
[Harry]
It seems like a synchronization or firmware issue between your speakers. Try the following:
Factory Reset both speakers (refer to the manual).
Check for firmware updates via the app or the manufacturer’s website. If reinstallation isn’t available, contact support.
Ensure the speakers are close together during Broadcast mode setup to avoid interference.
Reduce Bluetooth/Wi-Fi interference (turn off nearby devices).
If the LED doesn’t stay green consistently, it’s likely a sync issue—contact technical support for further assistance or firmware reinstallation.
If there’s an option to reinstall or update to the latest version of the firmware, that might help stabilize the broadcast mode.