Online Store - no iLok key supplied - emails to support bounce and support UI inactive
I've seen other similar posts of this same issue. I purchased the MPX Native Reverb Plug-In through the online store, but in the 'My Account' and 'My Orders' Pages there is no iLok key supplied to be able to activate the software. I have tried on several browsers and even the downloaded webpage shows that there is no iLok key, and instead says 'N/A'.
I've tried emailing the [email protected] address several times but the email bounces, saying:
'The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [lexiconpro.com 220.127.116.11: FAILED_PRECONDITION: connect error (111): Connection refused]'
Furthermore the Contact Us pages appear to do nothing - submitting a request shows no UI that suggests the comment has been submitted, and appears to disappear into the ether.
Since this is an online product I highly doubt a redistributor is going to be interested in helping with something they haven't sold, so I haven't explored this avenue yet.
Does anyone have any answers? What has happened to the Lexicon online support?
I'm also based in the UK, so spending ages on the phone on an international call rate doesn't fill me with joy.
[email protected] is no longer in service, the contact email form does work on the website. It can take 24-48 hours for a response depending.
Direct email support for the EU:
They can help you get your license issue resolved.