PLEASE READ ME FIRST: HARMAN Professional Technical Support

HARMAN_Rob

While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.

If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.

This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.

Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:

AKG: https://www.akg.com/help
AMX: https://www.amx.com/en-US/support
BSS: https://bssaudio.com/en-US/support
Crown: https://www.crownaudio.com/en-US/support
dbx: https://dbxpro.com/en-US/support
JBL Professional: https://jblpro.com/en-US/support
Lexicon: https://lexiconpro.com/en-US/support
Martin: https://www.martin.com/en-US/support
Soundcraft: https://www.soundcraft.com/en/support

Let us know if you need any other info, and thank you. Enjoy the forums!

losgrandes1982

Hi!! I have problems with the soundcraft Ui16..How can I erase or get access to the mixer?? Somehow it got locked before my show and couldn’t get it back to normal,don’t remember putting a password but if in case I did how can access to that and erase it or redo a new password?? Thanks!

HARMAN_Rob

@losgrandes1982 said:
Hi!! I have problems with the soundcraft Ui16..How can I erase or get access to the mixer?? Somehow it got locked before my show and couldn’t get it back to normal,don’t remember putting a password but if in case I did how can access to that and erase it or redo a new password?? Thanks!

I would recommend posting your question in the Soundcraft forum or calling Tech Support using the contact information in the post above.

fredmaikon

oi boa tarde, meu som de microfone e instrumentos fica indo e voltando ( falhando), O QUE PODE SER?
QUAIS FUNÇÕES DEVO FAZER?

DB_Cooper

It seems the outputs on the ui series might work better in a rack if they faced rearward. Coming out the front they interfere with the inputs.

Another thought: MIDI control for the Digitech and maybe the effects section? It would be great if the amp selections were able to be changed via a MIDI footswitch. They could be set up as patches and called by number. Then you could make better use of the combinations available. You don't always use the the same amp setting for everything so while this is a neat feature I'm not sure how practical it is live. "Turn the Page" wouldn't sound quite the same using "Eddie Lead" preset.

kabute132

Hi. i got a question, last time my soundcraft signature 12 mtk is working fine, but suddenly when i use it, my effects don't come out in my speaker. but i hear it when im using headphones. i dont know what the problem is. but i think its hardware issue. but im not using it often, sorry for my bad english,

merczistvan

Hola harman para cuando la actualizacion de la si impact 2022 con rta en pantalla y eq de bandas completo en una sola capa

edwordUi24

Has anyone had issues with channels 9 thru 14 not working?

omosamuel

the wifi connection of my ui24r aint working. I need to replace the panel, kindly help on how to purchase it.
thanks