Brand New 22 MTK USB problems
Due to the pandemic my church has switch to streaming and i was asked to handle that. As an IT professional of 25+ years, I was excited to take on this task. I recommended the Signature 22 MTK. They took my advice w/o question. Bought it new, no refurb. The unit is about 3 weeks old from unboxing. Brand new computer built specifically for streaming. I am using channels 1, 3, 5 for mics. Channel 21/22 as the USB return. Computer OS is Windows 10 Pro. Streaming software OBS. Latest updates on Windows.
Latest version of OBS. Latest drivers on all hardware. Multichannel driver version 3.20 as found here www.soundcraft.com/en/software
Mics into the computer work fine. Sound out to channel 21/22 works fine. But not at the same time. It's random. When the mics work the usb return doesn't. When the usb return works the mic don't. Occasionally i'll here a very faint click and it will switch over. For example sound will be coming out through the return and i'll here a slight click and then the mics will start working but the usb return stops immediately.
Rebooting does not help. It is also random. one reboot, mics will work, another reboot, usb return works.
I called Soundcraft tech support and they recommended having the Vendor send a replacement since the device is so young. I'm hoping that as I'm waiting, someone here will have experienced this before or have suggestions.