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Signature 12 MTK - getting internal FX to send via USB

I am trying to work via Jam Kazam with a singer who has a Signature 12 MTK (but who isn't very technical). She is sending her primary vocals out via USB and I can hear those on my end just fine, but no FX that she has applied within the board (and she can clearly hear on her end) seem to be making it through to my side. Can this be resolved?

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