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UI24R Android app UI not working

On trying to connect to my new UI24R (I used to own a UI16), I get nothing but gobbledygook in the user interface on my android tablet.
It starts up okay, I get to select tablet mode, then I see the mixer, but as soon as I touch a button the screen turns white with only a few lines. When I flip it, I do get the More Me, but on flipping back I only get a distorted version of the mixer. I tried on several tablets with no doubt several Android versions, but they all give the same result.
I did manage to upgrade to the latest release, but that didn't offer any improvement.
Anyone has any ideas on what's going on here?

Comments

  • HARMAN_TderHARMAN_Tder Posts: 184

    Which browser are you using? If you aren't already i would change to Google Chrome. I would also clear browser cache and history. Have you tried a wired connection using a laptop or an HDMI screen?

    Also the Ui24R User Group on Facebook is a great resource.

  • KendoJackKendoJack Posts: 2

    @HARMAN_Tder said:
    Which browser are you using? If you aren't already i would change to Google Chrome. I would also clear browser cache and history. Have you tried a wired connection using a laptop or an HDMI screen?

    Also the Ui24R User Group on Facebook is a great resource.

    Thanks. I posted the question on facebook, but it hasn't been approved yet. I might have used a bad word.
    I used Chrome as a browser. It seems to be working on my iphone and through my W10 laptop, but that's not the issue here.

  • HARMAN_TderHARMAN_Tder Posts: 184

    If it is working on Iphone or W10 Computer then issue will likely not be with Ui24R but something with the tablet or browser. it will take a few hours for moderator to approve post on FB.

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