Issues with our compact stagebox
I'm new here, but I've been using a Soundcraft Si Expression 3 and Compact Stage box for the last 4 years with mostly positive results.
I 3 issues that I wanted to ask about incase anyone else has experience with them.
1) Occasionally the Stagebox is very slow to boot. The error lights are all on for several minutes (5-45minutes) before it finally finishes and connects with the soundboard. This is rare but still disconcerting, because if it happened on a Sunday morning we could be in trouble.
2) Every Sunday during the music the sound system with cut out for milliseconds, not the speakers, because it also happens in the in-ear mix and the live stream. The average person in the room doesn't notice its so quick, but it is really noticeable in the in-ears. Usually its right at the beginning of a set of songs. 2 or 3 times in a row.
3) This last Sunday the soundboard and Stagebox stopped communicating with each other right at the beginning of our worship service. We worked around it by bringing another system into the room, but obviously that was a major issue. About 45 minutes into the service the system started working again. When it initially happened I tried rebooting everything, the Stagebox was really slow to boot (5 minutes) and when it did finally boot it didn't seem to have a connection with the soundboard until about 30 or 45 minutes later.
The Expression 3 is on the latest firmware. They are connected with Cat-6 (100ish run) with MADI cards on both ends.
Thanks in advance for any advice you have.