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Ui24r - USB i/f not working

Hey there, running a Macbook (15" mid 2015) on Mojave and I can't get this damn thing to connect to Core Audio. I have tried everything: multiple cables, different ports on the computer, etc, and cannot get this thing to work. I'm about ready to open the thing up and check the soldering on the ports...

Any success stories walking away from this? Based on how many other people are having similar issues, it seems like this model shipped with faulty USB ports. Sad considering all the revolutionary things it had going for it, for now it only works as a stand-alone (Wifi works).

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