Ui24r USB I/F is not recognized
i'm using a Soundcraft Ui24r since 3 years for live mixing without any problems. Now i'm trying to use it as an audio interface for recording purpose to a DAW (Studio One). Unfortunately, the USB device is not recognized by connection USB I/F to an USB 3.0 port to my laptop. I also connected USB I/F to an older pc using USB 2.0 but it is also not working.
I installed on both machines the "Multi-channelUSBAudio_DriverSetup_v3.20.0" in admin mode. The installation itself was successful. But when i open the Soundcraft USB Audio Control Panel, it tells me that no USB device is connected.
Does anyone have the same issues or solved it?
Thanks in advance!