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UI24R no blue light not connecting

jrennajrenna Posts: 6
in Soundcraft Mixing Consoles

The green lights come on as usual and then go off. The blue light never comes on. The WiFi on my computer says there is a Soundcraft Ui24 and I can connect to the WiFi but cannot connect to the interface with a browser. So, I tried an ethernet cable. I have link lights and I see that ethernet is connected in System Prefs network (green light). I tried to type in ip address in browser which I have done many times before but browser cannot connect to the ip address. So I go to terminal and ping 10.10.2.1 the ip address, and it pings fine. So here are my questions: Does anyone have any ideas on how to resolve this? What is the possible cause? Do you think it might be as simple as a connector coming loose? Do I need to do a factory reset and will that help?

Thank you for your time and cooperation.

Comments

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    rhythmboyrhythmboy Posts: 1

    I have exactly this issue, did you ever resolve it?

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    jrennajrenna Posts: 6
    Fortunately mine was still in warranty. It was sent back to the factory for repair. I believe the WiFi board was replaced but I'm not sure.
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    TAICHEETAICHEE Posts: 160

    Actually the blue light doesn't mean the WiFi status.
    So I don't think that they replaced the WiFi board.
    That blue light means that the system booted status.
    I wish you get well next having good condition one.

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    jrennajrenna Posts: 6
    You may be correct. I have never seen a schematic on this unit. However, it would not let me connect to the WiFi.
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    lestera26lestera26 Posts: 1

    I have 2 Ui24r and one is nearly 2 years old and the other is less than 6 months old and on both I have the same issue. The wifi just doesn't show and the Blue Wifi light doesn't come on. It's really frustrating. I also have a brand new Ui16. I hope that too doesn't conk off?

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    marwenmarwen Posts: 2
    I have the same problem any one have a solution of this problem
    On the ui 24r blue light off an in the sceen ther is a cercle bleu still turning
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    jrennajrenna Posts: 6

    Mine was sent back to the factory for repair and now it works flawlessly again.

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    TAICHEETAICHEE Posts: 160

    After I commented, I saw several reports about this issue in Facebook user group discussions.
    This issue may occur after the F1 chip is damaged.
    Some users' Ui24Rs have a fuse in his F1 location, while others have his 0Ω resistor in the same location. This is on the DC5V power line.
    Whether it's a fuse or a 0 ohm resistor, its resistance must be 0 ohms.
    Measure the F1 value with a multimeter, if there is any resistance it means the chip is defective.

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