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Soundcraft ui 24r usb I/f disconnects

I just purchased a used ui24 and while testing to make sure everything works I found this to be an issue. The ui24 usb if disconnects after a few minutes and the only way to get it back is to reboot the mixer. Should I return this? Is it a firmware issue? Or is the mixer damaged? Any help would be greatly appreciated. I only have a few days to send it back.


    Do you mean that “USB IF” as the USB memory stick slots ?

    Or USB-DAW port?
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