Online Store and support not functional??
A couple days ago I bought the PCM Total Plug-In Bundle (without looking at this forum...my bad) and had a situation where my iPad generated a password for my account and didnt save it (Again, probably my fault...but whatever). So after struggling to get the software installed on my MBP (which is how I discovered this forum), I went to access my account and found that the Password Reset utility is broken. Sent an email to tech support (both the store support address and one I found listed on here), waited 24-48 hours and have gotten nothing. I cant even use the software I bought (the half that was installable) because I cant authorize it.
Come on Harman!
As a professional in the audio industry I've been through this before with Harman. The process is that your request gets bounced around all over the company until the ONE person who actually has a clue finally gets it. If your online store (or the product you are selling) has issues, SHUT IT DOWN until you get your ducks in a row!!!
I would really appreciate a response to my support requests. Lexicon was a top-notch company at one time...makes me sad to see how far its fallen under Harman.