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ViSi Listen/Remote not working with SI Impact

manfredomanfredo Posts: 2
in Soundcraft Software & Mobile Apps

Hi,
The main reason why we bought a SI Impact was its number of auxes and the possibility that each musician could mix their own InEar sound. But it seams that current version of ViSi Listen does not work with SI Impact (same for ViSi Remote). It works for a short time after power up but after a while there is not connectitivy anymore. Reboot of mixer is required.
And there is no update since more than a year. The UI serie shows perfect remote control.
Why does Sundcraft neglect the development of this software? Are there any plans for the future?
Manfred

Comments

  • mananalumananalu Posts: 3

    Same problem and you will get no response because there are not concerned about there customers at this level

  • PearlproPearlpro Posts: 12

    If thats the solution Ill be selling My Impact soon...

  • Pl931kbPl931kb Posts: 1

    Is this serious?....there’s no fix?

  • FaderpusherFaderpusher Posts: 4

    Bumping this post...Looks like with iOS14, the Listen app is not working. Anyone else finding this?

    I have a iPad running iOS9.x and Listen works just fine, as well as the Remote app.

  • briwalker26briwalker26 Posts: 2

    I am experiencing this same issue using two Samsung Galaxy Tab A7s. Upon startup, everything connects - but after approximately 30 minutes, the connection drops off. I've reached out their Technical Support in hopes of resolving this issue.

  • briwalker26briwalker26 Posts: 2

    I may have found something that worked to resolve my issue - setting the date/time (worldclock) correctly.

    Once I correctly set the date/time (mine is also set to INTernal) the ViSi Listen App remained connected beyond the 30 min threshold and was regained after a power-cycle.

  • LGCSubletteLGCSublette Posts: 4

    This really is frustrating. I really need an app like this for our musicians on stage, but the app is really hard to navigate on smaller phones, IF i can get it to work that is. On half of the iphones i install this app on it only uses half the screen, its all scaled improperly

  • JasonVMXJasonVMX Posts: 5

    @LGCSublette said:
    This really is frustrating. I really need an app like this for our musicians on stage, but the app is really hard to navigate on smaller phones, IF i can get it to work that is. On half of the iphones i install this app on it only uses half the screen, its all scaled improperly

    Yep I'm seeing this issue on iPhones running latest iOS, the ViSi Listen app is now unusable. Do Soundcraft have any devs who might fix this? The app was bad before but at least it was usable, I'd rather not have to have all my musicians pay for a Mixing Station license just to control their headphone feed but might have to at this rate.

  • GCCmusicGCCmusic Posts: 2
    Running iOS v16.1.1 on iPhone 13mini, same issue, app uses left half of screen only, will not scale correctly. What is weird, the app doesn’t show in my app list in Settings. HARMAN needs to update the iOS app.
    Our older iPads that are stuck on earlier iOS work correctly.
    HARMAN- please update app!!
  • GCCmusicGCCmusic Posts: 2
    Someone else with an iPhone SE with IOS 16.0 their app runs as expected. But the ViSi app is also not in their Settings app list.
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