I have a Venue 360 and PA2 drive rack. I am running JBLSRX 835 BI amp on top of JBL SRX 828s subs powered by Crown XTI 6002low, XTI 4002 mid, and and XTI2002 highs. Using JBL PRX 812 powered monitors. Neither of these speaker tunings are available in the Wizard Speaker selection menu. Are these available through a software update.
Help is appreciated!
While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.
If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.
This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.
Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:
JBL Professional: http://www.jblpro.com/www/support/contact
Let us know if you need any other info, and thank you. Enjoy the forums!