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iLok Serial never received and no news from Lexicon

exo_cpexo_cp Posts: 9
edited June 2023 in Lexicon General Discussion

Except to ask my bank to cancel my payment to be refunded, I do not know what to do. Order December 23, no news, never received an email, nothing.... this is a joke, please answer

Comments

  • HARMAN_RobHARMAN_Rob Posts: 230

    @exo_cp I just replied to your private message.

  • WhereissupportWhereissupport Posts: 3

    Same situation, bought PCM native days ago, no email, no download link, no ilok code and they do not answer any message on their contact page.

  • HARMAN_RobHARMAN_Rob Posts: 230

    I just spoke to Harman Pro Tech Support about this, and they are equipped to help people who are having difficulties. Give them a call with your order information and they can assist: (844) 776-4899.

  • exo_cpexo_cp Posts: 9

    I have to call the USA from Switzerland to receive just a serial ? Really ?

  • HARMAN_RobHARMAN_Rob Posts: 230

    @exo_cp said:
    I have to call the USA from Switzerland to receive just a serial ? Really ?

    Sorry about that, didn't realize how many locales we were dealing with here. Feel free to go thru your local Tech Support channels.

  • exo_cpexo_cp Posts: 9

    My local dealer only cares about Harman / Kardon products, they do not care about what I bought on the online Lexicon Store where I am supposed to receive an iLok Activation Code ...

  • HARMAN_RobHARMAN_Rob Posts: 230

    @exo_cp said:
    My local dealer only cares about Harman / Kardon products, they do not care about what I bought on the online Lexicon Store where I am supposed to receive an iLok Activation Code ...

    OK, then i would recommend the North American Support number. They are happy to support you, even though you are overseas.

  • exo_cpexo_cp Posts: 9

    Problem solved after using the link to Lexicon support and a couple of emails, someone deposited the license directly on my iLok account. Thanks Rob. Cheers.

  • HARMAN_RobHARMAN_Rob Posts: 230

    @exo_cp said:
    Problem solved after using the link to Lexicon support and a couple of emails, someone deposited the license directly on my iLok account. Thanks Rob. Cheers.

    Great to hear, and apologies that it took longer than it should have!

  • Gabriel19Gabriel19 Posts: 2

    Yes use of the Lexicon support solved my issues too. Though I fear that the issues might arise again. I hope I am wrong

  • EEldeEElde Posts: 1,380

    In Europe you can contact via email as well hprotechsupportEMEA@harman.com

    We can resolve licensing code issues via email in the US, a call is not required:

    844-776-9569 opt 3
    hprotechsupportUSA@harman.com

  • Gabriel19Gabriel19 Posts: 2

    @Gabriel19 said:
    Yes use of the Lexicon support solved my issues too. Though I fear that the issues might arise again. I hope I am wrong

    Am I right??????

  • EEldeEElde Posts: 1,380

    @Gabriel19 said:

    @Gabriel19 said:
    Yes use of the Lexicon support solved my issues too. Though I fear that the issues might arise again. I hope I am wrong

    Am I right??????

    Are you having a specific issue @Gabriel19 ?

This discussion has been closed.