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Signature 22 MTK USB interface is not being recognaised anymore

I bought a Signature 22 MTK on 06/07/2019 and it was working perfectly all these days. But, today when I turned it on, its usb interface is not been reading by my PC DELL Win 10 anymore. Please help, someone knows whats is happening? Thanks.

Comments

  • dunburudunburu Posts: 2

    Hey Ciro,

    I'm having the same problem but on a Mac. My 22MTK has stopped being recognised by my Mac and is making a clicking sound through the speakers when connected via USB, which I'm guessing is timecode signaL? It sometimes comes back to life and makes a connection but hasn't done so for a few days now. I contacted Soundcraft Support and the person dealing with my case has stopped replying to the email thread!

    Have you had any success in resolving the problem or getting help from Soundcraft?

  • Hello friends...
    Same problem with 12MTK... Mixer not recognized by PC... Any solutions...?
    Thanks.

  • FoggyFoggy Posts: 2

    Having same problem with 22 MTK. Spoke to tech support, said it was card in the box, ordered and installed, did not fix. 3 year old door stop? Sounds like a common problem with these. Being that dunburu has same problem on a Mac, doesn't sound like windows problem.

  • just received my Replacement 22mtk and it still won't record into Cubase Pro10, the firmware won't even upgrade as its saying its not connected!! is this a problem with Mac? or the MTK anyone??

  • I'm having the same issue with a 12MTK and iMac. Just emailed tech support so hoping for a positive response. It seems though that this might be a hardware failure. Anybody had this successfully repaired?

  • I just started having the POPs happen yesterday. I am on Windows 10.
    I did not have the time to do much troubleshooting but I should by the weekend. Hopefully it is not the end of the console's life...
    Anyone have anyhting else to add?
    Any responses since july?
    Signature 22MTK

  • macpro tower and mtk 22- last night it was working fine, today everything works except the USB interface. It's not connecting with tower or my laptop...

  • I just got an MTK12 and it's not being recognized by Windows. I've tried reinstalling, updating drivers, restarting my PC etc. but nothing works. Any solutions?

  • MTK22MTK22 Posts: 2

    I have an MTK22 for 6 months. Now I can't find my 22 channels. It only detects Outputs 1/2...
    Reinstalled the USB interface but no difference.
    ANYONE HAS THIS PROBLEM TOO?

    For people with not recognizing in general, I had this issue multiple times. Had to reboot or use different usb cables and usb ports, but seem to be stable now. (only I can find 2 instead of 22 channels :neutral: )

  • I'm freaking out as my Signature 22 MTK is no longer being recognized like everyone else here! Noticed the pulsating overloaded signals on FX Return 1 and 2 as well. Need Help please! Dell 8700 PC. Windows 10 Home. Vers 1903.

  • HARMAN_RobHARMAN_Rob Sr. Manager, Professional Services Group Posts: 171

    Has anyone in this thread contacted HARMAN Pro Tech Support to troubleshoot this issue?
    https://proforums.harman.com/soundcraft/discussion/125172/please-read-me-first-harman-professional-technical-support

  • Hi Rob,

    I tried that but never received an answer. I meanwhile contacted the german distributor
    AUDIO PRO HEILBRONN Elektroakustik GmbH.

    They were very helpful and friendly! I am a happy owner again.

  • Electro_Lurch - what did the german distributor do? Replace the mixer or provide a fix? If a fix, can you post to this board?

    Yesterday (Nov 23) my Signature Mkt22 started getting the same POP when connected via USB. Now, my computer no longer recognizes the mixer (happened after driver re-install). I have tried everything listed above: different USB ports (2.0, 3.0), different USB cables, reboots, mkt22 driver reinstalls). USB ports and cables all good. Very discouraging. I will try Tech support but doesn't sound like they are helpful.

    Anyone have anything that worked?

  • TommyVTommyV Posts: 2

    I Just was experiencing the same Issue after a year of use with the MTK signature 22, all of a sudden my matchbook pro would not recognize the unit. I have a expensive $50 USB cable as well. I had a brand new still in the package USB cable from one of my printers that I thought I would try it and boom it instantly recognizes the SoundCraft MTK Signature 22. Im wondering if powering on and off may take a toll on these cables. Will see how long this one last.

  • I'm having the same problem. The past few days if I let the board warm up for a while / unplug/replug USB cable / restart computer, it would finally connect. Today it's taking even longer - I finally just plugged in my Focusrite Scarlett for now and plugged the monitor outs to the the MTK22 because I don't want to have to deal with this every day (for all the days I don't record music). Unfortunately, I can't record as many tracks with that, and I already have everything plugged into the MTK22. When I go to Device Manager, the board will keep disconnecting/reconnecting. If the speakers are on, I get the pulsing sound (As I recall from before, I think the pulsing happens at the same time as the board reconnecting - but I have been keeping the speakers off lately until I get a good connection so as to not ruin the speakers). It seems like the USB cards just die after a certain number of years, and maybe we're all running into that lifespan now. It would be nice to know how/where to go to get it replaced...

  • I am contacting support - hopefully they can guide me on how to get it fixed.

  • awiawi Posts: 6

    https://www.gearslutz.com/board/low-end-theory/1055612-soundcraft-signature-mtks-status-32.html
    scroll down at above link to see the usb power rail problem posted by gelabs on july 8, 2018. two capacitors go bad. $2.00 repair. if you can solder.

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